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Returns

You may return new, unused items sold by AndrewsMcMeel.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of shipping your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

  1. Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer.
  2. Affix the shipping label to the outside of the box.
  3. Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.
Please return the item using the return address label from your packing slip to the following address:

Andrews McMeel Publishing
201 Ingram Drive
Roseburg, OR 97470

Exchanges

If you would like to exchange an item for a different one, please return the original item using the Packing & Sending Your Return instructions above. You will be refunded your original purchase price once we receive the item. Then place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Refunds

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please e-mail us for further assistance.

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